Please read these Terms carefully before booking or attending a class.
1. Studio Services
All Fit Vancouver offers group fitness classes, including but not limited to indoor cycling, strength training, mobility, recovery, yoga, Pilates-inspired classes, special events, workshops, and related fitness services.
Class formats, schedules, instructors, music, equipment, and programming may change at any time without notice.
2. Account Creation and Booking
Clients are responsible for creating and maintaining their own booking account through our booking platform or app. You are responsible for making sure your contact information, payment information, and emergency contact information are accurate and up to date.
Classes must be booked in advance through our booking system, website, app, or approved booking partner.
All bookings are subject to availability.
3. Class Cancellations
To avoid a late cancellation fee, you must cancel your class booking at least 12 hours before the scheduled class start time.
If you cancel within the 12-hour cancellation window, you will be charged a $10 late cancellation fee.
Late cancellation fees apply regardless of whether the booking was made using a class package, membership, promotion, guest pass, or third-party booking platform, unless otherwise stated in writing by All Fit Vancouver.
4. Late Arrivals
Once class has started, late arrivals are not permitted.
This policy is in place for safety, instructor flow, client experience, and to avoid disrupting the class after the warm-up has begun.
If you arrive after class has started, you will be considered a no-show and charged the applicable no-show fee.
5. No-Shows
If you are booked into a class and do not attend, you will be charged a $15 no-show fee.
No-show fees apply regardless of whether the booking was made using a class package, membership, promotion, guest pass, or third-party booking platform, unless otherwise stated in writing by All Fit Vancouver.
6. Waitlists
If a class is full, you may be able to join the waitlist. If a spot becomes available and you are added into the class, you are responsible for attending or cancelling within the required cancellation window.
It is your responsibility to monitor your booking status, email, app notifications, and text notifications, where applicable.
7. Class Packages and Expiry Dates
All class packages are subject to their individual expiry dates.
Package expiry dates are shown at the time of purchase or within your client account. It is your responsibility to use your credits before they expire.
Expired credits are not guaranteed to be extended, refunded, transferred, or reactivated.
All Fit may, at its discretion, allow extensions in limited circumstances, but is not required to do so.
8. Memberships
All Fit offers different membership options, which may include month-to-month memberships and fixed-term memberships.
Current membership types may include:
Kickstart Membership
The Kickstart Membership is a month-to-month membership with a minimum 2-month commitment.
Endurance Membership
The Endurance Membership has a minimum 3-month commitment.
Ultimate Wellness Membership
The Ultimate Wellness Membership has a minimum 6-month commitment.
Membership benefits, class access, pricing, billing dates, and included services may vary by membership type.
9. Membership Cancellation
All memberships require 30 days’ written notice to cancel.
Cancellation requests must be submitted in writing to
All Fit at
chloe@allfitvancouver.ca or through another approved written cancellation method provided by
All Fit.
Memberships cannot be cancelled before the applicable minimum commitment has been completed. If you request cancellation before your minimum commitment has ended, your membership will continue until the minimum commitment has been satisfied and the 30-day notice period has been completed.
You are responsible for all membership payments due during the minimum commitment period and during the 30-day cancellation notice period.
10. Membership Billing
By purchasing a membership, you authorize All Fit and/or its payment processor to charge your payment method for recurring membership fees, applicable taxes, and any applicable late cancellation, no-show, or administrative fees.
Membership fees are billed automatically according to the membership schedule selected at purchase.
If your payment method fails, All Fit may attempt to process the payment again and may contact you to update your payment information. Access to classes may be paused or restricted until outstanding amounts are paid.
11. Refunds
You have 7 days from the date of purchase to request a refund for any unused class credits or unused membership purchase.
Refunds are only available for unused credits or unused membership services. Once a class credit, package, guest pass, drop-in, or membership service has been used, that portion is not refundable.
After 7 days, all purchases are final unless otherwise required by law or approved by All Fit in writing.
Refunds are returned to the original payment method where possible.
12. Transfers
You may transfer the remaining balance of your unused membership or unused class credits to another person, subject to All Fit approval.
Transfers must be requested in writing before the expiry date of the credits or before the membership has ended.
Transferred credits or memberships remain subject to the original expiry dates, commitment periods, cancellation terms, and conditions of purchase unless All Fit confirms otherwise in writing.
Transfers have no cash value and cannot be exchanged for money.
13. Promotions, Intro Offers, and Discounts
Promotions, intro offers, discounts, and special pricing are subject to the terms stated at the time of purchase.
All Fit may limit promotions to new clients, local residents, first-time users, or specific time periods.
Promotions cannot be combined unless stated otherwise.
All Fit reserves the right to correct pricing errors, cancel improperly purchased promotions, or refuse promotional use where the offer has been misused.
14. Guest Passes
Guest passes may be used only when booked in advance.
Guest passes are subject to availability, class capacity, booking rules, cancellation rules, late arrival rules, no-show rules, and waiver requirements.
Guests must create an account and complete any required waiver before attending class.
Guest passes may not be sold, exchanged for cash, or used after expiry.
15. Health, Safety, and Fitness Risk
By attending All Fit classes, you understand and acknowledge that fitness activities involve physical effort and inherent risks.
These risks may include, but are not limited to, muscle soreness, fatigue, dizziness, slips, falls, equipment-related injury, aggravation of pre-existing conditions, cardiovascular stress, or other physical injury.
You are responsible for determining whether you are physically able to participate. You should consult a qualified healthcare provider before participating if you are pregnant, recently postpartum, injured, recovering from illness, managing a medical condition, taking medication that affects exercise tolerance, or unsure whether a class is appropriate for you.
You agree to listen to your body, follow instructor guidance, use equipment safely, and stop exercising if you feel unwell, dizzy, faint, short of breath beyond normal exertion, or in pain.
All Fit instructors may provide general fitness guidance, but they do not provide medical advice, diagnosis, treatment, or rehabilitation services.
16. Waiver and Release
All clients and guests may be required to complete a separate liability waiver before participating in any All Fit class or service.
The waiver may be completed through our booking platform, app, or another approved method.
These Terms & Conditions do not replace the waiver. The waiver is a separate agreement and may include additional acknowledgements, releases, and assumptions of risk.
If you do not complete the required waiver, you may not be permitted to participate.
17. Studio Rules and Conduct
All clients and guests are expected to treat instructors, staff, other clients, and the studio space with respect.
All Fit may refuse entry, remove a client from class, suspend access, or terminate a membership or package if a client engages in unsafe, abusive, discriminatory, threatening, harassing, disruptive, or inappropriate behaviour.
Clients are responsible for using equipment properly, following safety instructions, and respecting studio policies.
18. Personal Belongings
You are responsible for your own personal belongings.
All Fit is not responsible for lost, stolen, damaged, or misplaced items.
19. Studio Closures, Schedule Changes, and Instructor Substitutions
All Fit may cancel, reschedule, substitute, or modify classes, instructors, class formats, or operating hours due to illness, emergency, weather, maintenance, low enrollment, special events, staffing changes, or other circumstances.
Where possible, All Fit will provide notice through the booking platform, email, text message, app notification, or other reasonable method.
All Fit is not responsible for costs or losses you may incur due to schedule changes, class cancellations, or studio closures.
20. Third-Party Booking Platforms
Some clients may book through third-party platforms, including but not limited to ClassPass or other partner services.
If you book through a third-party platform, your booking, cancellation, credit, refund, and payment terms may also be governed by that third party’s terms and conditions.
All Fit is not responsible for the policies, charges, credits, or technical issues of third-party platforms.
21. Payment Processing
Payments may be processed through third-party payment processors or booking software providers.
By making a purchase, you agree to the payment terms presented at checkout and authorize applicable charges to your selected payment method.
All prices are listed in Canadian dollars unless otherwise stated and may be subject to applicable taxes.
22. Chargebacks and Payment Disputes
If you believe there has been a billing error, please contact
All Fit at
chloe@allfitvancouver.ca before initiating a chargeback.
All Fit reserves the right to suspend or restrict account access while payment disputes, failed payments, or outstanding balances are being reviewed.
23. SMS/Text Message Terms
By opting in, you agree to receive recurring automated text messages from All Fit Vancouver (“we,” “us,” or “our”) at the mobile number you provided.
Messages may include class reminders, booking confirmations, waitlist updates, schedule changes, account alerts, membership updates, customer support follow-ups, studio announcements, promotional offers, and other information related to your account or our services.
Consent to receive these messages is not a condition of any purchase.
24. SMS Message Frequency
You may receive up to 8 messages per month.
Message frequency may vary depending on your activity, bookings, purchases, membership status, and interactions with us.
25. SMS Message and Data Rates
Message and data rates may apply.
Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
26. How to Opt Out of SMS and Get Help
You can unsubscribe from the SMS service at any time by replying STOP to any message we send you.
After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent.
If you want to rejoin, you can sign up again using the original opt-in method or reply START.
For help or more information at any time, reply HELP to any of our messages.
You can also contact our support team directly at:
27. Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
28. Changes to These Terms
All Fit may update these Terms & Conditions from time to time.
The updated version will be posted on our website or made available through our booking platform. The “Last updated” date will indicate when the Terms were most recently revised.
Your continued use of All Fit services after changes are posted means you accept the updated Terms.
29. Contact
For questions about these Terms & Conditions, please contact: